Privacy & Security

At Specialty Pool Products, the security of your transaction and personal information is as important to us as it is to you. We hold ourselves to the highest standards and value the trust you place in us. If you have additional questions regarding the information we gather about you, how we use it, and the safeguards we have in place in order to protect it, please feel free to email us at privacy@poolproducts.com.

Specialty Pool Products, Inc. understands that our customers are concerned about the manner in which the personal and financial information they provide us is treated. To address those concerns Specialty Pool Products, Inc. has adopted a Customer Privacy Policy that explains our commitment to treat customer information with appropriate confidentiality. We want our customers to know that we will respect the information they have shared with us while we continue to offer them the best in service.

Customer Privacy Statement

However rapidly we may respond to changes in technology and information processing, we at Specialty Pool Products, Inc. take great pride in our adherence to the more old-fashioned virtue of customer confidentiality. In an effort to support privacy policy disclosures on the Internet, Specialty Pool Products, Inc. wishes to set an example for other industry web sites by voluntarily making our privacy policy available to our customers. We urge all other pool and spa business sites to do the same.

We are:

Specialty Pool Products, Inc.
54 Newberry Road
East Windsor, CT 06088

Contact Us:

Tony Ruggiero, Operations Manager
poolman@poolproducts.com

1-800-983-7665 - Toll free phone
1-860-627-6090 - Local phone
1-888-674-7665 - Toll free Fax
1-860-627-0579 - Local Fax

Information processing:

For each visitor to our web site(s), our web servers automatically recognize the domain name of the visitors access provider.
We collect aggregate information on what pages users access or visit and information volunteered by the user, such as specific requests by users to be added to our mailing list.
The financial information we collect is used for internal review only. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place measures that are physical, electronic and managerial in nature in order to safeguard and secure the information we collect on-line.
As a necessary part of completing your order, we also share your shipping information with vendors so they can deliver products to you. These vendors, as well as our employees, are under a strict confidentiality agreement and cannot use or share this information for any other purpose.

For the record, we will collect the following information:

names
e-mail addresses
work phone numbers
home phone numbers
Fax numbers
street address
comments and suggestions concerning the web site
an individuals customer status (new, previous, prospective)
purchase interests
general comments and questions
survey data to help you determine how people found our site

The above referenced information is intended for the following uses:

processing your order
completing your order
shipping your order
improving our web site
mailing our product catalog
sending information about our products or services

We pledge not to share this information with other organizations for commercial purposes. Specialty Pool Products, Inc. does not rent or sell its customer list.

Specialty Pool Products, Inc. is committed to maintaining complete and accurate information about our customers. If at any time you think any information we have about you may be incorrect, please notify us immediately or click here for a Customer Update Request Form. Also, all the information we may collect about you on-line is included for your review on our standard invoices. To better protect the security and integrity of your information, these invoices will only be sent to the billing address of your credit card. If any changes are to be made, we will take prompt action to make appropriate corrections.

If at any time you do not wish us to contact you using the data we retrieved or have questions concerning our Privacy Policy, please feel free to contact us by telephone, mail or e-mail at the phone numbers or e-mail address provided above.

We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program and comply with all the BBBOnLine privacy standards. Further information about this program is available at http://www.bbbonline.org/.

As always, we appreciate your past business and look forward to serving your pool and spa needs in the future.

Tony Ruggiero
Operations Manager
Specialty Pool Products, Inc